Should you be selling a product or a service?

The Internet is primarily used to communicate, entertain,
educate and research. It is thus no wonder that
nonperishable, information-intensive products - including
computers and software, books, travel, consumer electronics,
magazine subscriptions - are the most popular online
products at present. Content-rich sites, subscription-based
sites to advertiser-supported sites focusing on a wide range
of topics, have been sprouting all over the Internet.

Services such as hotel reservation, air travel and
investments have successfully translated themselves to the
Internet.

Unique services such as Online driving schools have been
prospering. Some states in the US have set up online payment
sites for Government services. Residents of a state can log
on to a common site to pay all bills and other expenses,
such as parking tickets to the local/County courts.

However, all kinds of services cannot be run entirely on the
Internet. The Internet is less effective when face-to-face
selling is needed to close a deal. The Internet can give
lots of preliminary information that's useful in setting the
scene for the closing. But the actual closing takes place
offline - i.e., not on the Internet.

Products can also be marketed and sold successfully on the
Internet. The kinds of products and services that sell best
on the Internet are those that take advantage of the
convenience of the Net. Remember that convenience is the
primary reason why consumers flock to the Internet in the
first place. People can shop any hour of the day at any
site. They can avoid crowded stores, irritating sales
clerks, and even avoid pickpockets.

Offbeat or unusual products and services often attract
online attention and sell strongly. You would generally not
try to sell items people can get at the corner store. Thus,
few toothbrushes are sold on the Net; the same thing with
daily food and beverage purchases. But special cheeses, rare
cigars, Turkish plates, long-aged wines, even diamonds, can
and do sell on the Net.

Most products sold by catalog and mail order also sell well
on the Net. However, people tend to buy only those products
that could be shipped at a reasonable price. Higher shipping
costs diminish the price competitiveness of online products
and turns-off a lot of potential buyers. In fact, high
shipping costs is the primary factor that discourages people
from buying online more than any other single reason. An
Ernst and Young report shows that 53 percent of online
shoppers are concerned with shipping costs that are too
high, compared to only 19 percent who are concerned with
credit cards being stolen.

As an online merchant, you have to work out the advantages
as well as disadvantages of selling either products or
services. However, in the recent past, online services have
known to flourish. Nevertheless, if you chose to sell
products you need to rethink your product offering if the
total costs of the product and the shipping are higher than
what is offered elsewhere.

Take some time to evaluate your products or services. There
is a growing market of potential customers on the Internet,
you just need to offer the products and services they are
looking for.